Client Testimonials

“Total Excellence Centre have delivered 'round table pitches training' for our team members twice over the past 18 months. The course was designed around our needs and they were flexible about how this was delivered. A lot of content was delivered in a full day's course but Tom was able to hold everyone's interest and they really enjoyed the day. Tom proved to be energetic, professional and knowledgeable with a relaxed training style. The participants trusted and respected his input to help them improve and develop. I would recommend Total Excellence Centre as a training provider. ” . [read more]

Claire Atkins 

Greater Manchester Fire & Rescue Service“ After a lengthy tender process Total Excellence were chosen to deliver Management & Leadership development programme to over 350 Managers over a three year period. Their trainers are professional, energetic and well versed on their chosen topics, as well as in the workings and history of the fire service. I feel confident sharing the challenges faced by our organisation with their team and I enjoy working with them to figure out the most suitable training and development options to gain a positive result. I would like to take this opportunity to thank them for their hard work and commitment to make every programme a success. ” . [read more]

Greater Manchester Fire & Rescue Service

GMG Radio“I just wanted to write to thank you for the recent Coaching programme you have delivered for our management community. We had identified a real need to equip our managers with the tools to become great coaches in their various departments. The programme you developed for us was exactly what we needed. The professional yet engaging style of the trainers made sure everyone got the most out of the programme. The delegates are now busily practising their newly acquired skills back in the workplace. It has been a pleasure working with you and I can assure you we will be back for more. ”. [read more]

GMG Radio

Kafevend“As an ambitious, growing business with a sizable direct sales force we understood how important it was for us to equip our team with the necessary skills to challenge for success across a broad spectrum of market places. The whole sales team have expressed just how much they have enjoyed the programme and we are confident that the investment made will present a return through an enhanced sales team, who are more capable of providing complete solutions to a broad range of customers and who are much more confident in how they approach their selling opportunities. We would strongly recommend Total Excellence Centre to any business looking to improve and develop their people and we are now looking to how we can further partner with you further over the coming months. ” . [read more]


Kone Plc“Total Excellence Centre are a professional company, with the core emphasis on the needs of their ‘customer’. The feedback we get from our managers and staff is consistently excellent, which is why we have partnered with them for so many years, both in the UK and Overseas!” . [read more]

Kone Plc

Lakeland Limited“I am always impressed with the ability of Total Excellence Centre to consistently deliver the resources required to produce a memorable training session that satisfies our objectives. We have enjoyed a very good working relationship with them over many years and they have advised and assisted in a wide range of training and developmental needs, across all channels and departments of our business. This has grown to become more of a partnership, with Total Excellence Centre identifying opportunities for us to further develop the skills of our people and suggesting how best to apply our own resource to maximise the benefits. ” . [read more]

Lakeland Limited

Staffordshire Fire & Rescue“I'm always impressed with design and delivery of each programme delivered.  The appropriateness of content and style of delivery is always 'spot on'.  Trainers are able to prompt thought provoking discussion and elicit experiential evidence to complement their own experiences. We look forward to a continued and prosperous partnership with Total Excellence Centre. ” . [read more]

Staffordshire Fire & Rescue

Urenco“I have had the pleasure of working closely with Total Excellence Centre in the design, delivery and execution of the Enriching Leadership programme, for Urenco UK Ltd. I feel it’s important to display my appreciation for the fantastic work delivered and facilitated by their team to date. Their input ensures events run smoothly, professionally and with course content and supporting materials of the highest quality. It is always pleasing to see training providers deliver what they say they will and Total Excellence Centre have done just that. Their programmes are designed and developed into bespoke solutions, which meet our business and individual needs. “ . [read more]


DAC Beachcroft LLP“Tasked with finding a credible external training provider to support us with the delivery of a management development programme, for lawyers and business services staff, I came across Total Excellence Centre. I needed a company who would truly listen to our needs and understand the challenges we faced, in particular by our lawyers when balancing their fee-earning skills to being a manager. Total Excellence Centre did that and much more and we have had nothing but positive feedback about their team - they have most definitely exceeded our expectations. ” . [read more]

DAC Beachcroft LLP

Electricity North West“ We have had the pleasure of working with the team at Total Excellence Centre team for the research, design and delivery of our Management Development Programme. The programme has been designed to give people who manage people within our organisation, as well as those aspiring to manage people, the practical skills and tools to lead our organisation in achieving our Vision of becoming the leading energy delivery business. During the development of our programme all of the trainers took time to understand our business and the challenges we face and this has served to deliver a programme which our delegates say meets their own personal development and job requirements. The trainers delivering our programme have energy, are professional and knowledgeable about their subjects and provide highly interactive experiences for our 130 delegates. We continue to engage with Total Excellence Centre to support us in other aspects of our journey to achieving our Vision and I would highly recommend them to any business embarking on similar investment. ” . [read more]

Electricity North West

LSG Sky Chefs“ The service provided by Total Excellence was exemplary, from the initial scoping meeting to gather what was required to tailor the programme specifically for our business, to the design and delivery of the programme. The trainer for this project visited the site, spent time around the production unit speaking to Team Leaders and Shift Managers in order to gain a practical insight into our operation and to address specific individual requirements before designing the programme. The case studies and exercises that were developed and used throughout, were highly relevant to our business and therefore the whole training programme was extremely beneficial to the Team Leaders and Shift Managers, here at our Manchester Production Unit. The feedback from all attendees and their direct Line Managers has been excellent, with a noticeable improvement in the performance and motivation of our people back in the workplace. We hope to continue on the success of this programme with Total Excellence Centre and would have no hesitation in recommending them. ” . [read more]

LSG Sky Chefs

TRAINING 2000“ As one of the largest high quality group training associations in the country, employing over 150 teaching staff, it is always difficult to meet the high expectations of our staff development. However, the customer responsive training delivered by Craig has been excellent. We have recently secured the Training Quality Standard across our business and identified that our customer responsiveness was an area for improvement. We were very impressed with the way your team listened to our requirements, proposed a solution and tailored the provision to meet our business needs. This was followed by delivery that was comprehensive, engaging and motivating, with staff in every building discussing the delivery style that Craig uses so well. We were delighted with the feedback received from across the organisation. As well as enjoying the programme, our staff have taken a lot from it, both in terms of refreshing previous learning and gaining new knowledge. They also display an improved level of confidence to put into practice the skills they have learned. ” . [read more]


Terence Paul “ I would like to thank you for the recent Management Training Programme we have received from you. Tom, was absolutely brilliant and made our time together an extremely enjoyable one. He was a consummate professional and managed our group and the pace of the training better than any training we have ever had. He helped our Team to recognise what they need to develop and really addressed the areas that were key to our future success. Indeed the feedback from all participants was so positive towards Tom and the way he delivered our training, they also asked if we will have future training with Tom! We have 5 salons and though we have the same standards in all of the salons they are all slightly different due to locality and the clientele & the Teams within them. Tom managed to personalise the training to each individual and identified what their strengths were and what areas they could work towards to help them develop not only themselves but also their teams in the salons. Tom was also very keen to relate everything back to the needs of our business and the tasks and goals that we are working towards. I would highly recommend Total Excellence Centre to any business thinking of developing their Management Team. ” . [read more]

Terence Paul